Texas Retail Provider To Pay $111,000 Under Settlement With Texas PUC Staff

Paul Ring | Source: Energy Choice Matters | Posted 05/08/2024

Value Based Brands LLC (VBB) would pay $111,200 under a settlement with Staff of the Public Utility Commission of Texas to resolve VBB's alleged violations of 16 TAC § 25.483(j), related to disconnection of service.

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Value Based Brands LLC (VBB) has settled with the Public Utility Commission of Texas, agreeing to pay $111,200 to resolve alleged violations of disconnection rules during extreme weather emergencies. The settlement details that though VBB requested disconnections for nonpayment for 139 customers in counties under emergency, no actual disconnections were carried out by the utilities besides their list of implemented protective measures to prevent similar violations in the future.

As part of the settlement measures, VBB has introduced multiple safeguards to avoid future breaches, including daily county monitoring for extreme weather advisories, instant disconnection order issuance, systematic NWS alert checks, manual NWS site reviews, and halting all disconnection orders during extreme weather moratoriums. VBB has also set up manual reconciliation steps and additional monitoring controls to ensure strict adherence to the rules specified under 16 TAC § 25.483(j).

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Texas Retail Provider To Pay $111,000 Under Settlement With Texas PUC Staff

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