Texas PUC Commissioner: Retail Electric Customers Are

Paul Ring | Source: Energy Choice Matters | Posted 07/26/2024

Texas TDUs may be permitted, and moreover obligated, to have more interaction and communication with retail electric customers as the Texas PUC evaluates improvements in the aftermath of Hurricane Beryl In discussing its communication efforts after the storm, CenterPoint Energy Houston Electric (CEHE) said during today's Texas PUC open meeting that CEHE has contact info for only about 42% of its customers

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Texas TDUs are being encouraged to enhance communication with retail electric customers by the Texas PUC, following Hurricane Beryl. CenterPoint Energy Houston Electric (CEHE) revealed during a Texas PUC meeting that they have contact information for only 42% of their customers, obtained either through their power alert service sign-ups or cooperation from retail electric providers. CEHE's Chief Customer Officer proposed a policy change to increase customer contact information access and stressed that the data would solely be used for emergency communications, not marketing purposes.

Commissioners at the meeting emphasized the importance of TDUs actively engaging with customers for effective communication. Commissioner Glotfelty highlighted the responsibility of TDUs to connect with their customers, acknowledging the challenges under Texas' restructuring system. Commissioner Jackson echoed the need for improved TDU communication and agreed that addressing the issue of obtaining customer contact information is crucial for effective customer engagement.

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Texas PUC Commissioner: Retail Electric Customers Are

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